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Description

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

About JLL Technologies

The Commercial Real Estate (CRE) industry is at an inflection point. The technological disruptions that have already transformed retail, travel, and transportation have been slower to emerge here, but they are coming at full speed. JLL, a globally recognized leader in CRE, recognized these forces early, and is making massive investments in technology to transform both itself and the industry as a whole.

JLL Technologies (JLLT) is the tech arm of JLL, with the dual mandate of growing the company's technology revenue while also driving market share and margin gains in our existing business. Our mission is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

What this job involves

As aUser Experience Researcherat JLL Technologies, you will be directly responsible for leading product design research activity across multiple products for JLL Core Technology.

Our products are wide ranging, serving end customers and internal teams across sales, leasing, and operations, focusing on demand generation, sales acceleration, and data-driven apps. As part of a globally distributed design team, you will plan and conduct formative and summative research using qualitative and quantitative methods, in support of the creation of vibrant and compelling user experiences that combine technology and content in ways that will engage and delight our users.

The resulting experiences will define excellence for our 'front-stage' product offerings, combining services, technology and content in ways that engage and delight our customers, online and offline.
  • Work autonomously with UX designers to synthesize complex product/design questions into actionable research plans
  • Articulate and roll out those research plans in collaboration with UX designers, product managers and other stakeholders
  • Present findings and recommendations for next steps -- whether they're product/design decisions or further research
  • Conduct qualitative user interviews and tests
  • Conduct quantitative research using a range of methodologies across multiple platforms
  • Conduct competitive research and analysis, identify industry standards and trends
  • Develop user profiles, personas, core user scenarios, and journey maps
  • Stay up-to-date with and display knowledge of market trends and best practices
  • Leverage product analytics(e.g. Pendo / Hotjar)to provide actionable insights on retention and product usability
  • Help establish UX research as 'business as usual' during the product design & development process
  • Mentor and help onboard entry level user researchers as they are hired onto the team


Sound like the job you're looking for?Before you apply it's also worth knowing what we're looking for:

Knowledge, Skills and Abilities
  • 5+ years of professional experience in user research (enterprise or SaaS preferred)
  • Experience in designing and conducting user research and informing product and design decisions with outcomes
  • Ability to articulate design recommendations based on research outcomes, e.g. using low-fidelity wireframes
  • Demonstrable knowledge of qualitative and quantitative research methodologies, evaluation techniques and analysis
  • Ability to juggle multiple projects and competing priorities in a fast-paced environment
  • Self-motivated, dedicated, detail-oriented, and organized
  • High level of empathy; ability to relate to users from various perspectives
  • Ability to provide unbiased voice-of-the-customer feedback based on research findings
  • Excellent leadership, communication, and teamwork skills
  • Experience conducting user tests using UserTesting.com, UserZoom or similar platforms
  • Experience interpreting quantitative data from Pendo, FullStory, Hotjar or similar SaaS product analytics platforms


Education and experience
  • Master's Degree / Phd (or equivalent experience) in HCI, psychology, or a related discipline


What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL.

Apply today!

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at Accommodation.Reques@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Job Information

  • Job ID: 57893380
  • Location:
    Chicago, Illinois, United States
  • Position Title: Principal User Experience (UX) Researcher, JLL Technologies
  • Company Name: JLL
  • Job Function: Marketing
  • Job Type: Full-Time

Please refer to the company's website or job descriptions to learn more about them.

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